Refund policy

Return and refund policy for Zendrop-fulfilled products

This policy applies to products fulfilled through Zendrop.

Physical returns and exchanges

We do not accept physical returns or exchanges for Zendrop-fulfilled products, including returns for change of mind, except where required by applicable law. Please do not send products back to us or to the supplier without contacting us. Physical returns are not required for approved product or fulfillment claims.

Damaged, defective, incorrect, or missing items

If your item arrives damaged, defective, or incorrect, or items are missing from your delivered package, contact thebikecommunity@homelovenest.com as soon as possible. Include your order number and a description of the issue.

Report damaged, incorrect, or missing items within 30 days of delivery. For damaged products, provide clear photos or videos showing damage to the product itself; packaging damage alone does not qualify. For incorrect or missing items, include clear photos or videos of what you received, the packaging, and the shipping label. We may request additional evidence to investigate.

If an eligible product or fulfillment issue is confirmed, we will arrange a refund or replacement at no additional cost.

Delayed or undelivered U.S. orders

If your order has not arrived, contact us so we can investigate. Supplier refund or replacement claims for U.S. orders that remain in transit or have no tracking can be submitted once 45 days have passed from the shipping date.

If tracking shows delivery but you have not received your order, contact us. We may request written confirmation of non-delivery from the carrier. A refund or replacement is not automatically approved based on a report of non-receipt.

Supplier claim deadline

Please contact us promptly. Zendrop requires refund or replacement requests to be submitted within 90 days of the original order payment, including the time needed for us to submit your claim. These supplier deadlines do not limit your rights under applicable law.

Approved refunds

We will notify you of the outcome of your claim by email. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Your statutory rights

This policy does not limit any rights you have under applicable law.